MLMIC's Online Proactive Risk Management
Programs
Frequently Asked Questions (FAQ'S)
To Check the version of the Flash Player you have installed, please click here.
The purpose of these pages is to provide answers
to some of the most frequently asked questions concerning MLMIC’s online Proactive
Risk Management Programs.
Click on the appropriate link below to display
the FAQ’s.
Click on the appropriate question below to display the answer.
4.
How much time do I have to
complete the online program?
5.
What if my 60-day time limit has
expired and I still need to complete the program?
6.
Will I get a course certificate
for completing the online program?
8.
Do I have to complete the program
in one sitting?
9.
Can I work on the program at any
time of the day?
10.
Can I work on the program at different locations,
using different computers? If so, will I
have to repeat portions of the program that I have already completed?
12.
If I answered all of the module
pre-test questions correctly, why do I have to view the video?
13.
Can I fast forward the video if I
feel that I don’t need to review a particular topic or module?
14.
Can I share my registration ID number and
password with someone else who wants to complete MLMIC’s online risk management
program?
15.
Who do I contact in the event I
have a question not answered in this FAQ section?
[Back to Top] [Still Need Help?]
1.
Q: When do
I have to complete the Proactive Risk Management Program to remain eligible for
participation in the free (Section 18) Excess Medical Malpractice Insurance
Program? What if I only need to complete the course for premium credit?
A:
If you are taking the online course to
maintain your eligibility for free excess
coverage (Section 18 professional liability coverage), effective
July 1, 2009, you must complete the program by June
30, 2009, the automatic 60-day program countdown notwithstanding.
If you are taking the online
course for premium credit only, you must complete the program by August 31, 2009.
If you complete the program after July 1, 2009, your premium credit will be
applied retroactive to the renewal date of your policy (July 1, 2009).
2.
Q: I am a
MLMIC physician or dentist policyholder and I can't locate my username or
password. What should I do?
A: MLMIC physician and dentist policyholders who
are unable to locate their login information should click here .
3.
Q: I am a
registrant who is not a MLMIC physician or dentist policyholder and I can't
locate my registration ID or password.
What should I do?
Your
registration ID number and password were provided to you in a confirmation e-mail,
which was sent to you following your course registration. If you cannot locate the e-mail, please click here to retrieve your login information.
4.
Q: How
much time do I have to complete the online program?
A: Once you begin the online
program, you will have a maximum of 60 days to complete it. You can see the course
expiration date on the Learning Management System screen (go to the “Active
Courses” folder and look for “expires on”). However, please check the
required completion date for the course, which may precede the 60 day time
limit.
5.
Q: What if
my 60-day time limit has expired and I still need to complete the program?
A: Please contact MLMIC’s Risk Management
Department during regular business hours, 9:00 AM to 4:45 PM, Monday through
Friday, at 212-576-9601, or e-mail us at rmhelp@mlmic.com.
6.
Q: Will I
get a course certificate for completing the online program?
A: Yes. When you complete the course, you
will be able to print a certificate right from your computer. If you are
unable to print your certificate, please call MLMIC’s Risk
Management Department during regular business hours, 9:00 AM to 4:45 PM,
Monday through Friday, at 212-576-9601, or e-mail us at rmhelp@mlmic.com.
7.
Q:
How many hours does it take to complete
the online program? Will it take longer than attending a live conference
program?
A: The Proactive Basic Risk
Management Program, which includes the video modules, the home study project,
and the self-review survey, will take approximately 8 hours to complete.
The Proactive Follow-Up Program II, which also includes the video modules, the
home study project, and the self-review survey, will take approximately 6 hours
to complete. The components of both the online programs and their
corresponding live conference programs are identical and will take the same
amount of time to complete.
8.
Q: Do I
have to complete the program in one sitting?
A: No. There are
various points in the program where you can log out and continue the course at
another time, without losing any of your course work. You can also take 10-minute
breaks during the course, without having to log out of the program.
9.
Q: Can I
work on the program at any time of the day?
A: Yes. The
course is available at any time of the day, as long as your 60-day time limit
has not expired.
10.
Q: Can I work
on the program at different locations, using different computers? If so, will I have to repeat portions of the
program that I have already completed?
A: Your course status
information is maintained here in our database at MLMIC, so it does not matter
which computer(s) you complete the program on as long as it meets the System Requirements
for the program. You will not have to
repeat any portions of the program that you have already completed.
11.
Q: I lost
my module data when the 10-minute counter timed out. Is there any way around
the 10-minute counter?
A: No. If the
program is running and your computer is inactive for longer than 10 minutes,
the program will automatically time out. If the program “times out” in
the middle of a module or session, you will need to repeat that module or
section in its entirety. It is important that you pay attention to the 10-minute
counter in the upper right hand corner of the screen, whenever you take a break
during a program module or session. If the program times out at a
completion point, for example, at a module completion screen, you will not lose
any of your data.
12.
Q: If I
answered all of the module pre-test questions correctly, why do I have to view
the video?
A: New York State Insurance Department Regulation
124 sets certain standards for the risk management program. These
standards include requirements for the length of the course and the topics that
must be covered. Therefore, each participant must complete the course in
its entirety.
13.
Q: Can I
fast forward through the module video if I feel that I don’t need to review a
particular topic?
A: You must watch the video for every
module. You can fast forward through a video using the fast forward
button, once you have already viewed it. For example, if you rewind the video
to watch a segment again, you can then fast forward through that section of the
module. Once you have completed a module, you can watch the video again
by accessing it through the Learning Management System screen. You will
then be able to fast forward through the video.
14.
Q: Can I share
my registration ID number and password with someone else who wants to complete
MLMIC’s online risk management program?
A: No. Each participant must use his/her own
registration ID number and password in order to login, access, and complete the
program. Once a participant completes a
course, it cannot be repeated using the same ID number and password.
15.
Q: Who do
I contact in the event I have a question not answered in this FAQ section?
A: If your question does not appear
here, please call MLMIC’s Risk Management Department during regular business
hours, 9:00 AM to 4:45 PM, Monday through Friday, at 212-576-9601.
If you need assistance after business hours, or if you have
a question that does not require an immediate response, please e-mail us at rmhelp@mlmic.com. A MLMIC representative
will respond to your question or concern by the end of the following business
day.
A: If your question does not appear
here, please call MLMIC’s Risk Management Department during regular business
hours, 9:00 AM to 4:45 PM, Monday through Friday, at 212-576-9601.
If you need assistance after business hours, or if you have
a question that does not require an immediate response, please e-mail us at rmhelp@mlmic.com. A MLMIC representative
will respond to your question or concern by the end of the following business
day.
[Back to Top] [Still Need
Help?]
The purpose of these pages is to provide you
with answers to technical questions you may have when completing the online
program. Click on the appropriate
question below to display the answer.
1.
What are the system requirements
to run this online program?
2.
Will I be able to work on this
program without an Internet connection?
3.
Don’t I need a CD-ROM from MLMIC to do the
course? I used one for the last program.
6.
I have a message on my computer
that says “Adobe Acrobat Reader Installation.” What should I do?
7.
I am experiencing problems with
the sound and/or video quality of the program. What should I do?
8.
The size of the video screen seems
small, can I make it bigger?
9.
Who do I contact in the event I
experience technical problems not answered in this FAQ section?
[Back to Top] [Still Need Help?]
1. Q: What are the
system requirements to run this online program?
A: Minimum System Requirements
|
Minimum Hardware Requirements |
Software
Requirements |
|
MAC
Users: Computer: G3 500Mhz
Processor and above PC
Users: Computer: Pentium IV
1.6 GHz or compatible processor and Speakers or Headphones required |
MAC
Users: Operating
System: Mac OS 10.2
or higher and Speakers or Headphones required Internet
Connection :
Broadband
service(DSL, Local Multipoint Distribution Service, WiMAX, Power line communication, Satellite, Cable, Fiber,HSDPA,EVDO) or better
PC
Users: Operating
System: Windows
2000, XP or Internet
Connection :
Broadband(DSL, Local Multipoint Distribution Service, WiMAX, Power line communication, Satellite, Cable, Fiber,HSDPA,EVDO)
service or better
|
If
your question regarding the system requirements is not answered here, please
call the MLMIC Risk Management Department during regular business hours, 9:00
AM to 4:45 PM, Monday through Friday, at 212-576-9601.
If you
need assistance after business hours, or if you have a question that does not
require an immediate response, please e-mail us at rmhelp@mlmic.com. A MLMIC representative
will respond to your question or concern by the end of the following business
day.
2.
Q: Will I be able to work on this Risk
Management Program without an Internet connection?
A: No. A broadband
Internet connection is necessary to run the program. Please refer to the system requirements.
If your question is not answered here, please call MLMIC’s
Risk Management Department during regular business hours, 9:00 AM to 4:45 PM,
Monday through Friday, at 212-576-9601.
If you need assistance after business hours, or if you have
a question that does not require an immediate response, please e-mail us at rmhelp@mlmic.com. A MLMIC representative
will respond to your question or concern by the end of the following business
day.
3.
Q: Don’t I
need a CD-ROM from MLMIC to do the course?
I used one for the last program.
A: No.
MLMIC is using new “streaming video” technology for its Internet-based
program, which does not require a CD-ROM.
4.
Q: I
have a message on my computer that says “Security Warning - Do you want to install
and run Macromedia Flash Player 7?” What should I do?
A: Click on the “Yes”
button as indicated by the arrow in the image below. Macromedia Flash
Player will then install on your computer and the Risk Management Program will
proceed.
Should you continue to
experience difficulty downloading Macromedia Flash Player, please call MLMIC’s Risk Management
Department during regular business hours, 9:00 AM to 4:45 PM, Monday through
Friday, at 212-576-9601.
If you
need assistance after business hours, or if you have a question that does not
require an immediate response, please e-mail us at rmhelp@mlmic.com. A MLMIC representative
will respond to your question or concern by the end of the following business
day.
5.
Q: My
computer seems to freeze and/or I get a message stating I don’t have
administrative privileges to download Macromedia Flash 7 player. What
should I do?
A: If you are
using a computer in a local area network, such as at a hospital or office
practice, you may need administrative privileges to download any software
programs. Please contact the Information Technology Department at your hospital
or the system administrator in your office.
5.
Q: I
have a message on my computer that says “Adobe Acrobat Reader Installation.”
What should I do?
A: If you receive this message, please
follow these steps:
Image #1
Image #2
Image #3
§ Step 4: On the next screen
that appears, click on the “Run” button, as indicated by the arrow in Image #4
below, and proceed to step 5.
Image #4
§ Step 5: On the next screen
that appears, click on the “Next” button, as indicated by the arrow in Image #5
below, and proceed to step 6.
Image #5
§ Step 6: On the next screen
that appears, click on the “Next” button, as indicated by the arrow in Image #6
below, and proceed to step 7.
Image #6
Image # 7
§ Step 8: On the next screen
that appears, click on the “Install” button, as indicated by the arrow in Image
#8 below, and proceed to step 9.
Image #8
§ Step 9: On the next screen
that appears, as indicated by Image #9 below, you do not have to click
anything. The program is installing. When installation is complete,
you will automatically proceed to step 10.
Image #9
§ Step 10: On the next screen that appears, click on the “Finish” button, as indicated by the arrow in Image #10 below, and proceed to