Always maintain patient confidentiality.
It is a doctor’s responsibility to keep his or her patients’ medical information private. An inadvertent breach of patient confidentiality – where a third party becomes privy to this private medical information – can be problematic for a physician or a physician’s staff from both a legal and moral standpoint. A patient’s trust in his or her physician relies heavily on this assumed and protected confidential nature of the doctor-patient relationship.
Office staff must be aware that routine office practices, such as discussing patient information within earshot of other patients, can breach patient confidentiality.
Risk Management Tips provide guidance to support our physicians and facilities in their ongoing efforts to improve the quality of patient care and reduce liability exposure in the practice of medicine. Please contact MLMIC’s Risk Management Department at (800) 275-6564, weekdays 9:00 AM – 5:00 PM, for guidance regarding your specific situation.