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Physicians & Practice Management

Legal manual for New York physicians. Robert Abrams & Donald R. Moy. New York State Bar Association; 2014. Co-published by the NYS Bar Association and the Medical Society of the State of New York, the fourth edition has been expanded to two volumes covering 56 topics, including the Formation of a Practice; Life-Sustaining Treatment Decisions; Medical Treatment of Minors; Medical Records; and Billing and Reimbursement Issues, including coverage of Emergency Services, Surprise Bills and Malpractice. The section on Controlled Substances has been expanded to include coverage of the Prescription Monitoring Program (PMP) and the Medical Use of Marihuana. This edition also includes a new chapter on Medicare Audits of Physician Claims and the Medicare Appeals Process.

(Call No. Medicolegal 330-032 2014 v. 1 & 2)

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What doctors feel: How emotions affect the practice of medicine. Daniell Ofri. Beacon Press; 2013. The book fits naturally with CME curriculum, either as a focal or supplemental text.  The book guides young and fledgling doctors in shaping positive patient relationships, helps doctors strengthen their empathy skills through its stories, offers a more fulfilling educational experience by exploring the emotional side of medicine, and has a free discussion guide available at www.beacon.org.

(Call No. Phys 539-073)

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Physician practice management: Essential operational and financial knowledge. Lawrence F. Wolper. Medical Group Management Association; 2012. Published in association with the MGMA and written for physician leaders and senior healthcare managers as well as those involved in smaller practices, the book provides a comprehensive overview of the breadth of knowledge required to effectively manage a medical group practice today. Distinguished experts cover a range of topics while taking into special consideration the need for a broader and more detailed knowledge base amongst physicians, practice managers and healthcare managers. Topics covered in this must-have resource include: physician leadership, financial management, health care information technology, regulatory issues, compliance programs, legal implications of business arrangements, medical malpractice, facility design, and capital financing for physician group practices.

(Call No. Phys 539-072 2012)

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Language of caring guide for physicians: Communication essentials for patient-centered care. Wendy Leebov. Leebov Golde Group; 2012.  The book contains easy to relate to clinical situations, sample wording, and pearls that will allow each provider to better understand, relate and react to their patients' concerns.  As well as, meet the present demands for higher patient satisfaction that is affecting quality, reporting and reimbursement.

(Call No. Phys 539-071)

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Legal manual for New York physicians. Robert Abrams & Donald R. Moy. New York State Bar Association; 2014.  Co-published by the NYS Bar Association and the Medical Society of the State of New York, this comprehensive text is a must-have for physicians, attorneys representing physicians and anyone involved in the medical field.  Completely revised and updated for 2011, the Third Edition includes new chapters on the Physician-Patient Privilege, The Impact of Federal Health Care Reform on Physicians, and Electronic Records and Signatures for the Health Care Provider and covers over 50 topics.

(Call No. Medicolegal 330-032 2014 v. 1 & 2)

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NPP (Nonphysician providers) utilization in the future of US healthcare. Medical Group Management Association; 2014. NPPs are assuming a pivotal place in the future of healthcare.   They increase patient's access to care by offering clinical alternatives to physicians, serve as key members of the patient's healthcare team and overall managers of PCMH principles and goals.

(Call No. Phys 539-070)

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10 steps to improve patient safety in the practice. Frank Chapman. Medical Group Management Association; 2013. Using the patient safety tool, The Physician Practice Patient Safety Assessment (PPPSA) as a guide, this white paper provides practical, real-world examples of steps that every administrator should take to improve patient safety within his or her organization.

(Call No. Phys 539-069)

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Handbook of physician office letters. Joan Damsey. American Medical Association; 2000. With more than 175 sample letters, including letters to patients, suppliers, insurance companies, and hospitals, this is the source for professionals who need to know what information a good letter should contain, what the tone of these letters should be, and what form they should take.

(Call No. Phys 539-022)

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Health and safety management for medical practices: Evaluating risk and implementing safety for physician offices. Linda Chaff. American Medical Association; 2001. The publication will provide guidance on setting priorities and performing a needs assessment, developing policies and procedures, infection control, personal protective equipment and ergonomics. It also includes guidelines for education and training, creating and using an incident reporting system, and ongoing evaluations.

(Call No. Phys 539-023)

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Corporate compliance manual for physician practices. D. Scott Jones. Opus Communications & The Greeley Company; 2001. The manual is a how-to guide to understanding the federal fraud and abuse regulations as they apply to medical practices. It will help you establish and manage an effective corporate compliance program.

(Call No. Phys 539-021)

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Physician office risk management tool kit. American Hospital Association; 2002. Offers an abundance of assessment checklists to assist in identifying potential risks within the office setting. Key areas covered in the Tool Kit include principles of documentation for the office practice; what to report to the insurance claims representative; medical practice office systems risk prevention strategies; qualities of effective patient relations for office staff; and risk and strategies related to effective telephone communication.

(Call No. Phys 539-027 2002)

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Improve your productivity: See more patients, earn more profit and make it home for dinner. Opus Communications & The Greeley Company; 2002. Here are a few of the topics covered: The four S's of physician productivity: What to do with your Staff, Space, Systems, and Style. How to take advantage of EMR, telephone and dictation systems that work effectively, telephone triage, voice recognition systems. Delegating to non-physician staff so you can concentrate on clinical care needing your training and expertise. How to determine your natural "patient per hour" pace. How to check your productivity against benchmarks showing how other practices fare. A fresh look at how to design, or redesign, your office systems to serve your productivity goal.

(Call No. Phys 539-037)

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Saunders textbook of medical office management. Alice Anne Andress. Saunders; 2003. This book was designed to provide a medical office manager with the necessary information for immediate use and to educate students in the fine art of medical office management.

(Call No. Phys 539-034 2003)

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Risk management PEARLS for physicians. American Hospital Publishing, Inc.; 2003. "Pearls for Physicians"; topics include communication, documentation, confidentiality, informed consent, insurance, withholding & withdrawing treatment, HIPAA, patient safety and other issues of vital interest to physician practices.

(Call No. Phys 539-054 2003)

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On apology. Aaron Lazare. Oxford University Press; 2004. One of the most profound interactions that can occur between people, apologies have the power to heal humiliations, free the mind from deep-seated guilt, remove the desire for vengeance, and ultimately restore broken relationships. In On Apology , Aaron Lazare offers an eye-opening analysis of this vital interaction, illuminating an often hidden corner of the human heart. Why do people apologize? Why is it so difficult to apologize? Why do some apologies heal while others fail--and even offend? Is it ever too late to apologize? Is the ability to apologize a sign of strength or weakness? In what ways are public apologies different from private ones? What is the relationship of apology to forgiveness? Lazare answers all these questions in this fascinating volume. Indeed, the author offers a wide-ranging dissection of the apology. He discusses the importance of shame, guilt, and humiliation, the timelessness of emotional pain, the initial reluctance to apologize, the simplicity of the act of apologizing, the spontaneous generosity and forgiveness on the part of the offended, the transfer of power and respect between two parties, and much more.

(Call No. Phys 539-040)

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10 steps to successful physician profiling: How to achieve excellent physician performance. Robert Marder and Richard A. Sheff. Opus Communications & The Greeley Company; 2004. The publication outlines a 10-step comprehensive profiling process to help you create a solid physician performance feedback system. You'll learn how to collect meaningful data, evaluate it using predetermined benchmarks, and communicate it to initiate real physician performance improvement. You'll also learn how to efficiently generate a physician feedback report that includes the five measurable dimensions of physician performance: technical quality, service quality, resource utilization, peer and co-worker relationships, and citizenship.

(Call No. Phys 539-039)

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The top 15 policies and procedures to reduce liability for physician practices. James W. Saxton, Esq.. HCPro, Inc.; 2005. This new book and CD-ROM set focuses on the top five areas of liability risk: quality improvement, customer service, and patient satisfaction, patient rights and responsibilities, documentation, patient safety, and legal issues.

(Call No. Phys 539-042)

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Biggest legal mistakes physicians make and how to avoid them. Steven Babitsky. SEAK, Inc.; 2005. The book is an essential, easy to use desk reference that helps physicians avoid a myriad of hidden legal pitfalls. This resource is written in an extremely readable, concise format and clearly flags over 1,200 of the costliest legal errors physicians make.

(Call No. Phys 539-046)

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Privacy, security, and your practice: HIPAA refresher training for your entire staff. HCPro, Inc.; 2006. A training video created specifically for physician practices. In less than 20 minutes you'll provide your staff with risk management skills to know their role in HIPAA compliance. It's perfect for HIPAA orientation for new staff, or as a periodic refresher on HIPAA requirements for your existing staff.

(Call No. DVD 002-546)

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Operating policies and procedures manual for medical practices. Elizabeth W. Woodcock and Bette A. Warn. Medical Group Management Association; 2006. The book has 17 sections encompassing everything from sexual harassment to storing and retrieving medical records, greeting patients on the telephone, authorizing referrals, and coding. Such a broad reach may be too burdensome for some practices, but others flourish by having everything covered.

(Call No. Phys 539-055)

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Legal manual for New York physicians. Robert Abrams & Donald R. Moy. New York State Bar Association; 2006. Written and edited by more than 50 experienced practitioners, this reference manual is a must have for physicians, attorneys representing physicians and anyone involved with the medical profession, and practitioners whose clients have questions relating to the medical field. The information provided by experts in the field is primarily presented in an easy-to-use question-and answer format.

(Call No. Medicolegal 330-032)

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Physician office fundamentals in risk management and patient safety. ECRI Institute; 2008. The 200-page guide provides solutions for complex safety and risk issues in physician offices.

(Call No. Phys 539-052)

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Physicians’ guide to survival and success in the medical practice. American Medical Association; 2008. This invaluable reference guide details the day-to-day operation of a medical practice offering tools and techniques for managing personnel, finance and operations, marketing and promotion and risk. Up-to-date coverage of electronic health records and other technologies are also included. A user friendly three-ring binder and CD-ROM offer many forms, evaluation and assessment tools, and other aids.

(Call No. Phys 539-051)

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Benchmarking success – the essential guide for group practices. Gergory S. Feltenberger and David N. Gans. Medical Group Management Association; 2008. Benchmarking and the use of medical practice data have become a necessity in today's health care environment. To lead a successful practice, administrators and physician-owners must ask (and answer) several questions. For instance, how does my practice compare with others and what ratios and formulas should I use for comparison? How profitable and productive is my practice, and what performance metrics should I look at? This book will help answer these and many other questions.

(Call No. Phys 539-063)

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Tools for an efficient medical practice: Forms, templates, and checklists. Kathryn I. Moghadas. American Medical Association; 2009. The book is written from a physician office manager's perspective, and includes a CD-ROM of customizable forms, checklists and templates for all areas of the medical practice, including administrative, financial, personnel, managed care, marketing and more.

(Call No. Phys 539-066)

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Saunders medical office management. Alice Anne Andress. Saunders Elsevier; 2009. With proven techniques and professional insight, this one-of-a-kind resource is your complete guide to ensuring both effective patient care and sound business practices in the medical facility. From the front office to financial management, each detailed chapter addresses the interpersonal and administrative concerns you'll face in the management of a medical office, accompanied by realistic forms, letters, and procedural policies that help you prepare for on-the-job success. This new edition keeps you up to date on emerging developments in billing and coding, documentation, ethical and legal issues, and technological advances to help you keep your medical office at the forefront of the competitive health care field.

(Call No. Phys 539-034 2009)

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Policies and procedures for the electronic medical practice. Edward D. Jones III and Carolyn P. Hartley. Medical Group Management Association; 2010. This book provides insight and advice for an electronically connected medical office from workflow processes, ePrescribing and security guidelines. Book also includes policies and procedures in a customizable format that can establish a platform for an electronically connected medical office.

(Call No. Phys 539-064)

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Physician’s guide to assessing and counseling older drivers. American Medical Association; 2010. The information is provided to assist physicians in evaluating the ability of their older patients to operate motor vehicles safety as part of their everyday, personal activies. This guide reflects the scientific literature and views of experts as of December 2009, and is provided for informational and educational purposes only. None of this guide's materials should be construed as legal advice nor used to resolve legal problems.

(Call No. Phys 539-065)

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Social media marketing and communications in your medical practice: Information exchange tool. Medical Group Management Association; 2011. This tool provides a summary of MGMA members whose practice uses social media tactics, what those tactics are, how those tactics are employed, what the practice policy is on staff usage of social media technologies and how the practice addresses HIPAA compliance in regard to social media usage.

(Call No. Phys 539-060)

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Medical Directory of New York State 2011-2012. Medical Society of the State of New York; 2011.

(Call No. Directory 520-004 2011)

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Chart Audit: Information exchange tool. Medical Group Management Association; 2011. The Chart Audit Information Exchange provides a summary of how many MGMA members have a policy regarding chart audits for their practice. Chart audits review medical records to determine if the information supports the procedures and diagnostic codes on a patient bill or invoice.

(Call No. Phys 539-061)

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Operating policies and procedures manual for medical practices. Elizabeth W. Woodcock and Bette A. Warn. Medical Group Management Association; 2011. The manual is designed for all medical practices, regardless of organizational size, type, or specialty mix. It is intended to provide practical tool that all providers, administrators, supervisors, and staff can use.

(Call No. Phys 539-055 2011)

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Legal manual for New York physicians. Robert Abrams & Donald R. Moy. New York State Bar Association; 2012. Co-published by the NYS Bar Association and the Medical Society of the State of New York, this comprehensive text is a must-have for physicians, attorneys representing physicians and anyone involved in the medical field. Completely revised and updated for 2011, the Third Edition includes new chapters on the Physician-Patient Privilege, The Impact of Federal Health Care Reform on Physicians, and Electronic Records and Signatures for the Health Care Provider and covers over 50 topics.

(Call No. Medicolegal 330-032 2012)

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Experts answer 95 practice management questions. Mary Mourar. Medical Group Management Association; 2012. Arrangement of the 95 questions is according to the key subject domains (major areas of responsibility) as identified in the Body of Knowledge for Medical Practice Management, 2nd Edition, developed by the American College of Medical Practice Executives, the certification body of MGMA. The domains, which also have evolved are: Business Operations; Financial Management; Human Resources Management; Information Management; Organizational Governance; Patient Care Systems; Quality Management; and Risk Management.

(Call No. Phys 539-062)

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Patient centered medical home: PCMH policies procedures guidebook. Elizabeth W. Woodcock. Medical Group Management Association; 2013. "Helps your medical organization in applying for and obtaining recognition as a medical home through the NCQA Patient-Centered Medical Home program. This guidebook assists coordination of that journey through provision of a practical infrastructure in the form of concrete policies and procedures aligned with the NCQA's current 2011 PCMH standards."

(Call No. Phys 539-067)

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Risk assessment and management guide for the medical practice. American Medical Association; 2006. he growth rate of the Internet and the need for connectivity and access to information are driving most businesses to go online - placing your own patient information at risk. That's why knowing your risks and how to reduce them is essential. The book includes key examples and methodologies to follow so that you can conduct a risk assessment; determine how to reduce your risks without spending thousands of dollars with simple and clear explanations of concepts; use tools needed to do a risk assessment; and instruction on establishing a risk management process. Use this vital information to help reduce your risks and train your staff.

(Call No. Phys 539-045)

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Owning medical practices: Best practices for sustainable results. Marc D. Halley. Health Forum Inc.and AHA Press; 2011. The book will help hospital executives whose organizations own medical practices and employ primary care and specialty physicians. It addresses the common difficulties hospitals face as they employ physicians. It offers solutions to challenges that hinder the successful acquisition and ongoing operation of medical practices. Chapters cover all areas of business administration, from strategic to operational and financial topics. Owning Medical Practices clearly distills the strategies behind the core business imperatives of owning medical practices - demonstrating clinical and service quality, creating capital for reinvestment, and ensuring physician productivity.

(Call No. Phys. 539-056)

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