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Professional Misconduct

Managing problem practitioners: Leadership guide to dealing with impaired, disruptive, aging, and burned-out clinicians. Todd Sagin. HCPro; 2015. This book will help you develop an aging physician policy that will protect physicians and the organization, train medical staff leaders on how to deal with a disruptive physician, take the proper steps when physicians fail to correct their behavior, design a physician wellness committee that is supportive of the medical staff, and, set and communicate clear expectations of physician behavior and competency.

(Call No. Phys 539-074)

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Law for physicians – an overview of medical legal issues. Carol Horn. American Medical Association; 2000. This book focuses on the legal issues that affect physicians in their professional lives, with the aim of arming them with the practical knowledge they need to protect themselves from malpractice claims and other forms of litigation. A thorough glossary offers simple definitions of legal terms, and an annotated index of computer databases and Internet sites provides numerous on-line resources. The primary market is the physician, while the secondary market is law and medical libraries, health law attorneys, and consultants.

(Call No. Phys 539-015)

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Practical guide to preventing and solving disruptive physician behavior. Opus Communications & The Greeley Company; 2004. Disruptive physician behavior negatively affects the normal operations of your hospital and causes distress among your patients, staff and colleagues. The authors provide you with proven solutions and tools that work. Their streamlined approach offers a practical guide to: Assess how physician behavior can be disruptive, Investigate whether it is problematic, prepare for the inevitable instances of disruptive conduct, Create policies and procedures to prevent and solve disruptive behavior.

(Call No. Phys 539-038)

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Dealing with disruptive physicians: How to end problem physician behavior now. HCPro, Inc.; 2007. This DVD contains three sections, each specially designed to provide your medical staff with the tools they need to eliminate problem physician behavior.

(Call No. DVD 002-408 2007)

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Defusing disruptive behavior – a workbook for health care leaders. Joint Commission Resources; 2008. While job satisfaction is an important issue for all workers, the risk that disruptive behavior may put on patients has been well documented by the ISMP, which found that intimidation and undue pressure altered how staff do their jobs. A recent survey found that negative behaviors, including condescending language, impatience with questions, reluctance or refusal to answer questions or phone calls, strong verbal abuse, threatening body language, and even physical abuse, were not an uncommon concern by respondents. The survey also found that past experiences with intimidation or pressure also greatly affected the way staff handles orders or poses questions. This spiral-bound workbook helps leaders train all staff in effective strategies for ending disruptive behaviors that adversely affect staff morale and possibly put patients at risk. The effect of disruptive behavior on communication and teamwork, which is what creates this patient safety risk, is covered as well.

(Call No. R M 151-128)

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Dealing with disruptive behavior: The Joint Commission’s new standard and one system’s strategies for success. Health Care Conference Administrators; 2008. In July, the Joint Commission issued a Sentinel Event Alert about the effect of intimidating and disruptive behaviors among healthcare providers and teams. Acknowledging that this has been a long-term problem, prolonged by a "history of tolerance and indifference," Joint Commission suggested actions to remedy and avoid these unprofessional behaviors. Joint Commission also established a Standard (LD.03.01.01) that holds leaders responsible for maintaining a respectful environment for all staff members. Grena Porto senior vice president at Marsh, Inc., and past president of ASHRM, is an expert on the history, causes, risks and remedies for disruptive clinician behavior. Peter Angood, Vice President and Chief Patient Safety Officer, Joint Commission, will describe the Commission's interest in solving this dangerous problem. Two representatives from Catholic Health Partners - Patient Safety Office Jana Deen and Vice President of Medical Affairs Herbert Schumm - will discuss the programs CHP has recently implemented to address this problem.

(Call No. Audio CD 561-176)

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Practical guide to managing disruptive and impaired physicians. R. Dean White. HCPro, Inc.; 2010. Don't let disruptive physician behavior and impairment negatively affect your hospital's operations or put your patients, staff, and colleagues at risk. This resource will help you implement a sound program to manage impairment and prevent disruptive physician behavior.

(Call No. Phys 539-058)

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Risk management PEARLS on insidious intimidation. American Hospital Association; 2011. This educational booklet will define insidious intimidation, teach you how to identify it and distinguish it from other forms of disruptive behavior, and highlights the impact it has on patients, staff, operations and costs in the healthcare setting.

(Call No. Hlth Care Adm 310-110)

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Taming disruptive behavior. William "Marty" Martin, Phillip Hemphill. American College of Physician Executives; 2013. Written as a roadmap, with goals for physician leaders and other leaders to guide them on how to handle disruptive behavior.

(Call No. R M 151-141)

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