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Quality Improvement in Healthcare

Digital doctor: Hope, hype, and harm at the dawn of medicine’s computer age. Robert Wachter. American Society of Healthcare Risk Management; 2015. This riveting book offers the prescription for getting it right, making it essential reading for everyone - patient and provider alike - who care about our healthcare system.

(Call No. QA CQI 148-124)

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Failure mode and effects analysis in health care: Proactive risk reduction. Joint Commission Resources; 2002. Real examples of FMEAs conducted by health care organizations, a step-by-step guide through the FMEA process in a logical manner, links between FMEA techniques and JCAHO standards, and clear, helpful process summaries, tips, and keyword definitions.

(Call No. R M 151-102)

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Step-by-step guide to failure modes and effects analysis. Richard A. Sheff. Opus Communications & The Greeley Company; 2002. This comprehensive, how-to resource takes you step-by-step, through the process of conducting an FMEA saving you countless hours of research time and effort. With the FMEA process, you'll be identifying and prioritizing opportunities for improvement BEFORE a process fails and results in a sentinel event.

(Call No. R M 151-097)

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Safe practices for better healthcare: A consensus report. National Quality Forum; 2003. The report contains 30 safe practices for reducing adverse healthcare events.

(Call No. QA CQI 148-101)

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Tracer methodology: Frontline strategies to prepare your organization for JCAHO survey. Missi Halvorsen. Opus Communications & The Greeley Company; 2004. The unpredictable nature of tracer activities proves to be a challenge for even the most experienced survey coordinators. Under the new process, surveyors will select approximately 11 active patients and retrace their care through different departments. They'll observe care given, review policies and procedures, and question staff and patients in different areas of the hospital. Because every patient is unique and every area of care is different, preparing your facility for survey is even more daunting. The author is a survey coordinator for one of the first hospitals surveyed in 2004 - she explains what she did to prepare her hospital, describes what actually happened during survey, provides the actual questions surveyors asked her staff, and offers lessons learned now that her survey is over.

(Call No. QA CQI 148-105)

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Interdisciplinary patient care: Building teams and improving outcomes. Brenda Gail Summers. Opus Communications & The Greeley Company; 2004. This publication for nurse managers introduces interdisciplinary care planning and includes: Examples of barriers the process can encounter and advice on how to overcome them, practical strategies nurse managers can use for building teams, sample forms and charts that are compliant, thorough, and efficient in documenting staff interdisciplinary approach to patient care.

(Call No. QA CQI 148-104)

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Overcoming performance measurement challenges for hospitals. Joint Commission Resources; 2005. This book will help you manage some of the more common performance measurement challenges you and your hospital staff may be facing. These challenges include getting leadership commitment; determining measurable processes and outcomes; establishing performance goals; and collecting, organizing and presenting data. However, this new publication it doesn't stop there! With the help of case studies, sidebars, and other examples, this book also offers practical suggestions and strategies you can use to meet these challenges.

(Call No. Hosp Adm 312-040)

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Medication reconciliation – practical strategies and tools for JCAHO compliance. HCPro, Inc.; 2005. The real-life accounts of success presented in the book will inspire your organization to create a sound medication reconciliation program or improve your existing process. The tools, forms, lessons learned, compliance tips, and strategies illustrated are icing on the cake - they'll save you time and ensure that your own process runs smoothly.

(Call No. Hlth Care Adm 310-091)

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Healthcare quality and pay for performance contracting for employers, providers and payers. World Congress; 2005. The CD-ROM contains links to biographies of our presenters and Adobe Acrobat files of any supplementary presentation materials they have provided. This may include copies of slides, outlines, or articles cited from publications. The availability of materials is contingent on presentors submitting them. The CD-ROM is not a transcript of the event.

(Call No. Audio CD 561-173)

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Why hospitals should fly: The ultimate flight plan to patient safety and quality care. John J. Nance. Second River Healthcare Press; 2008. St. Michael's Hospital itself is fictional, but it is specifically designed to show how the ideal healthcare environment would look and feel. Are all the methods and ideas and organizational characteristics in use at St. Michael's largely in use in real institutions? Not yet, though many are in the process of being adopted, and some are already producing wonderful results. The author encourages the readers to visit the website, WhyHospitalsShouldFly.com for updates over the next few years on which institutions are making changes and where to get help and advice to follow their examples.

(Call No. QA CQI 148-113)

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Performance improvement basics: Resource guide for healthcare managers. Cynthia Barnard. HCPro, Inc.; 2009. Implementing an effective performance improvement program is a constant challenge for department managers. Whether your goal is to gather buy-in from facility leaders or to brush up on effective data collection and analysis techniques, you need practical, convenient, and useful tools to focus your performance improvement program on meeting the needs of your patients and organization. The updated book and CD-ROM will help you stay confident in your knowledge of quality improvement techniques and data analysis. It uses plain English to explain the requirements and principles of improvement initiatives, making it a beneficial resource for new and existing staff members.

(Call No. QA CQI 148-112)

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Checklist manifesto: How to get things right. Atul Gawande. Picador; 2010. The author, Atul Gawande, makes a compelling argument that we can do better, using the simplest of methods: the checklist. In riveting stories, he reveals what checklists can do, what they can't, and how they could bring about striking improvements in a variety of fields, from medicine and disaster recovery to professions and businesses of all kinds. And the insights are making a difference. Already, a simple surgical checklist from the WHO designed by following the ideas described here has been adopted in more than twenty countries as a standard for care and has been heralded as "the biggest clinical invention in thirty years" (The Independent).

(Call No. QA CQI 148-118)

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More mock tracers. Joint Commission Resources; 2011. More Mock Tracers, a follow-up to the best-selling Mock Tracer Workbook, presents a new collection of practical, easy-to-understand instructions and exercises to help health care professionals conduct an effective tracer in any health care setting, including hospitals, ACS, behavioral health, home care, LTC, laboratories, and environment of care. Health care organizations can use tracers the way surveyors do to evaluate an individuals care or a specific care process as part of a system to examine their own systems and processes, identify unwanted trends, and implement changes as part of an ongoing improvement process.

(Call No. Hlth Care Adm 310-109 2011)

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Healthcare quality book: Vision, strategy, and tools. Elizabeth R. Ransom. Health Administration Press; 2012. The book compiles the most current information on a vast array of quality issues, tools, and strategies. The book’s core premise is that the key to effective improvement is centering all efforts on the needs of patients. With the future of healthcare revolving around the patient, this book will be a valuable resource for years to come. The editors have assembled a nationally prominent group of contributors to provide the best available thinking in each area of quality. Topics covered include: collecting data and the various sources that feed into quality improvement; approaches for analyzing data to measure performance improvement; establishing measures to assess physician performance; assessing patients' experiences within important dimensions of care; developing balanced scorecards or dashboards; clinical IT capabilities needed to support efforts to improve complex clinical processes; the relationship of the law to quality improvement; leading quality-improvement efforts and managing change; and understanding the work of the two major accrediting bodies in healthcare quality.

(Call No. QA CQI 148-122)

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Re-Engineered Discharge (RED) Toolkit. Agency for Healthcare Research and Quality; 2013. Every year, millions of patients are readmitted to hospitals, and many of those stays could have been prevented. The Re-Engineered Discharge (RED) Toolkit, funded by the Agency for Healthcare Research and Quality, can help hospitals reduce readmission rates by replicating the discharge process that resulted in 30 percent fewer hospital readmissions and emergency room visits. Developed by the Boston University Medical Center, the newly expanded toolkit provides guidance to implement the RED for all patients, including those with limited English proficiency and from diverse cultural backgrounds. By helping hospitals plan and monitor the implementation of the RED process, the toolkit ensures a smooth and effective transition from hospital to home.

(Call No. QA CQI 148-123)

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Beyond the checklist: What else health care can learn from aviation teamwork and safety. Suzanne Gordon. ILR Press; 2013. The authors provide case studies of three institutions that have successfully incorporated CRM-like principles into the fabric of their clinical culture by embracing practices that promote common patient safety knowledge and skills.

(Call No. QA CQI 148-117)

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