Ineffective communication and transfer of patient information has been associated with medical errors, patient harm and patient dissatisfaction.
Dental practices should develop protocols for tracking consultations, including patient compliance, and documenting conversations between referring and consulting dentists. In addition, patients’ dental records should reflect referral compliance (or non-compliance) and include related correspondence.
Effective communication is imperative in ensuring patient safety, especially during patient handoffs.
In practically every region in this state, dentists provide care to patients who are culturally and linguistically diverse.