November 15, 2020

Risk Management Tip: Communicating and Following-Up Critical Test Results

The communication of test results is an important part of providing care and may involve various healthcare professionals. Test results may be over-looked, lost, or scanned into the wrong record. Review this Risk Management Tip from MLMIC to reinforce related policies and protocols within your practice or facility.

October 15, 2020

Risk Management Tip: Handling Patients’ Complaints Properly

Patient satisfaction is an integral part of providing healthcare, regardless of the clinical setting. All physician office practices should have a policy or protocol in place to address patient complaints. Review this Risk Management Tip from MLMIC to reinforce related policies and protocols within your practice or facility.

September 20, 2020

Risk Management Checklists: Patient Communication

MLMIC encourages policyholders to review these important Risk Management Checklists on patient communication, including guidance on after hours calls, communication between consulting and referring physicians, sharing test results and communicating with low health literacy patients.

August 28, 2020

Amid the Pandemic, Seeking Emergency Medical Care for Heart Attack Symptoms Remains Critical

Mayo Clinic researchers say the correlation between the decline in online searches for heart attack symptoms and fewer emergency department visits for acute heart problems raises concern that some patients may be avoiding care due to COVID-19.