May 9, 2022

Your Dental Patient Requests a Refund. What Now?

Over the course of years of practice, a dentist may encounter an unsatisfied patient who requests a refund because of a cosmetic concern, discomfort or pain. Before granting that request, dentists should be aware of the potential consequences of that action. Our blog takes a look from a legal perspective.

April 18, 2022

Medication Error Conviction to Have “Chilling Effect” on Patient Safety Culture

The American Hospital Association says the guilty verdict for a nurse who made a medication error “discourages health caregivers from coming forward with their mistakes.” The trial raises important questions about electronic device management, alert overrides and provider burnout.

January 17, 2022

Risk Management Best Practices for Dental Offices During COVID-19

Two years into the pandemic, we have the benefit of research and experience to help dentists make informed decisions for their practices. Unfortunately, the end is still not in sight. New York State and the entire country are facing a surge of coronavirus cases due to the incredibly infectious Omicron variant. To help you handle the current situation, read our risk management best practices for dental offices during COVID-19.

January 10, 2022

Case Study: Flood-Damaged Dental Records Force Dentist to Settle

A longtime patient of a MLMIC-insured dentist underwent extensive dental work over a period of seven years. The patient filed a lawsuit shortly after the work was completed, alleging a negligent full-mouth restoration resulting in bone loss, extractions, and the need for re-treatment. The dentist being sued reported to MLMIC that he was unable to produce much of the patient’s record as there had been multiple floods in the building that affected his office dental records.