December 12, 2022

Case Study: Dental Jousting and a Bridge Too Far

In this case study involving dental jousting, the facts illustrate how jousting, connected with documentation issues, can lead to the settlement of a potentially defensible case. The case involves a 54-year-old female who presented to our insured for a consultation to replace old fillings and a preexisting three-unit bridge from #2-#4.

December 6, 2022

Medieval Times: “Jousting” in the Dental Arena

Jousting in dentistry refers to comments made by one dentist about the treatment of another dentist that a patient can perceive as being critical. It has been shown to be a contributing cause of patient dissatisfaction and malpractice claims. This article will explore jousting in dentistry, discuss its negative impacts and provide practical guidance to avoid it.

July 18, 2022

How to Effectively Treat Difficult Dental Patients: Part 1

In almost every dentist’s practice, there are difficult dental patients. In this first installment in our new blog series, we will provide recommendations for treating patients who demand or abuse narcotics; are rude or threatening to the dental professionals; or are noncompliant. All patients, even difficult ones, must be evaluated and treated by their dentists until and unless they have been formally discharged from care.