April 15, 2021

Risk Management Tip: Managing Negative Online Reviews

Healthcare providers recognize that along with their practice websites, public websites and social media sites can be used as marketing tools to inform the public of their services. The online community, however, is then afforded an opportunity to respond, rate, and, at times, complain about those services. Review this Risk Management Tip from MLMIC to reinforce related policies and protocols within your practice or facility.