Publications & Resources

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Engage at Any Age: Providing Safe Medical Care for the Aging Population

Understanding the physical and social environments of elderly patients will help providers address this population’s health concerns, improve outcomes and minimize exposure to professional liability claims.

Taking Pride in Caring for the LGBTQ+ Patient

There are many things to consider when addressing the needs of the LGBTQ+ population, but becoming aware of this vulnerable population and promoting inclusion is a step in the right direction!

Discussing Mental Health With Patients

Given the prevalence of mental illness in America, it’s critical to discuss and screen for concerns during clinical interactions.

Discussing Dietary Supplements with Patients

Given the vast array of dietary supplements on the market—some of which may be ineffective or potentially harmful—it’s more important than ever to discuss these products with patients.

The Benefits of Empathy in Patient Interactions

MLMIC examines why and how physicians should cultivate this important patient-communication skill.

How to Effectively Treat the Difficult Patient, Part 2

MLMIC shares guidance for interacting with patients who complain about treatment, fail to pay bills, lack capacity and more.

The Importance of Patient Engagement in Medical Care

MLMIC describes how physicians, hospitals and healthcare organizations can support patient engagement through improved communication strategies.

Why and How to Incorporate Shared Decision-Making In Clinical Practice

This model of care, which requires physicians and patients to collaborate on care plans, can improve health outcomes, strengthen relationships and boost satisfaction.

How to Effectively Treat Difficult Patients, Part 1

MLMIC shares guidance for interacting with patients who are hostile, drug seeking or noncompliant.

The Benefits and Risks of Text Messaging in Healthcare

Using text messaging to communicate with patients can improve care and boost engagement, but may also create challenges for privacy and documentation.